Payment & Delivery
— Information
Orders
Your order is confirmed once you receive an order confirmation from us via email, which includes an order number. If, for whatever reason, we cannot process your order, we will contact you on the phone number or email address you have provided us.
If a product is Out of Stock, we will also contact you to advise you on the expected waiting time. We’d also be happy to make alternative recommendations if you can’t wait for the Out of Stock product to arrive.
If a product is Out of Stock, we will also contact you to advise you on the expected waiting time. We’d also be happy to make alternative recommendations if you can’t wait for the Out of Stock product to arrive.
Delivery Policy
Delivery is free for orders AED 350 and above. If your order is below AED 350, there will be a delivery fee of AED 30.
This fee will be added to your order at the time of checkout.
*Tip: if your order doesn’t qualify for the free delivery, why not add a treat for your pet to get your order delivered for free. You’ll save yourself the delivery fee and get something extra for your pet.
Delivery is available to all 7 Emirates.
Delivery is available to GCC countries: Saudi Arabia, Bahrain, Oman, Kuwait, Qatar, Jordan, Egypt, Morocco, Algeria, Iraq, Lebanon, Tunisia.
For the confirmation and delivery to GCC countries our sales manager will contact you.
Please note that we do not deliver on Public Holidays.
Abu Dhabi City – within 1 to 3 working days
Dubai – within 1 to 3 working days
Sharjah – within 1 to 3 working days
Ajman – within 1 to 3 working days
Umm Al Quwain – within 1 to 3 working days
Hatta – within 1-3 working days expect Friday.
Abu Dhabi Western Region – within 5 to 7 working days *45 AED delivery charges applicable on all orders
Ras Al Khaimah – within 1 to 4 working days
Fujairah – within 1 to 4 working days
Al Ain – within 1 to 4 working days
This fee will be added to your order at the time of checkout.
*Tip: if your order doesn’t qualify for the free delivery, why not add a treat for your pet to get your order delivered for free. You’ll save yourself the delivery fee and get something extra for your pet.
Delivery is available to all 7 Emirates.
Delivery is available to GCC countries: Saudi Arabia, Bahrain, Oman, Kuwait, Qatar, Jordan, Egypt, Morocco, Algeria, Iraq, Lebanon, Tunisia.
For the confirmation and delivery to GCC countries our sales manager will contact you.
Please note that we do not deliver on Public Holidays.
Abu Dhabi City – within 1 to 3 working days
Dubai – within 1 to 3 working days
Sharjah – within 1 to 3 working days
Ajman – within 1 to 3 working days
Umm Al Quwain – within 1 to 3 working days
Hatta – within 1-3 working days expect Friday.
Abu Dhabi Western Region – within 5 to 7 working days *45 AED delivery charges applicable on all orders
Ras Al Khaimah – within 1 to 4 working days
Fujairah – within 1 to 4 working days
Al Ain – within 1 to 4 working days
Payment
We currently accept the following payment methods:
Online Payment - Debit/Credit Card/Apple pay/ Samsung pay.
All payments should be made in AED. We do not accept other currencies. In case of delayed payment or non-payment, we holds the right to cancel or reschedule delivery of a customer order.
Online Payment - Debit/Credit Card/Apple pay/ Samsung pay.
All payments should be made in AED. We do not accept other currencies. In case of delayed payment or non-payment, we holds the right to cancel or reschedule delivery of a customer order.
Return and Refund Policy
1. General Provisions
The Return and Refund Policy of O2Pets is established to ensure transparency and convenience for our customers. We strive to meet the needs of our buyers and are here to assist if issues arise with an order.
2. Return Conditions
Quality of Goods: All products sold at O2Pets are of satisfactory quality and are not subject to return or exchange unless they are defective.
Defective Items: In the case of receiving a defective item, you must notify us within 7 days of receiving the product to initiate a return.
3. Return Process for Defective Items
Contact Us: Please reach out to our customer support via email or phone. Provide your order number and describe the defect.
Receive Instructions: We will provide you with instructions on how to return the defective item.
Shipping the Item: Pack the item securely and send it back to the designated return address. Return shipping costs will be covered by O2Pets if the item is confirmed defective.
4. Refunds
Refund Timelines: Refunds will be processed within 7 business days after we receive the returned defective item back at our warehouse.
Method of Refund: Refunds will be issued to the same payment method used when placing the order.
5. Exchanges
Unfortunately, we do not offer exchanges. If you wish to replace a defective item, please follow the return process above and place a new order for the desired product.
6. Contact Information
For any questions about our return and refund policy, please contact us:
Email: info@o2pets.ae
Phone: +971 58 550 60 34
Expert advice
We will give an advice and help you select the oil with the consideration of your pet’s individual needs and peculiarities
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O2 PETS TRADING L.L.C Building №7, DIP 1, Jebel Ali, Dubai, UAE
